Returns & Refunds

You may request a return within 7 days of the delivery date for eligible items. Every return request must include photo or video proof of the issue. Certain hygiene categories and low-value change-of-mind requests are non-returnable — the full rules are below.

To start a return, open your order in your account and use the Request Return action, then email your proof to info@ahiaulo.ng.

Returns must be requested within 7 days of the delivery date shown on your order. Requests made after 7 days cannot be accepted. Once a return is approved, the item must be shipped back (where required) within 3 days.

All return requests require photo or video proof of the issue. Acceptable reasons are:

• Damaged: the item arrived broken, cracked, or unusable.
• Wrong item: we delivered a product different from what you ordered.
• Incomplete: the parcel was missing parts, accessories, or contents listed on the product page.

Requests without clear proof cannot be processed. Please photograph the item, its packaging, and any damage from more than one angle, and include your order number.

For health and safety reasons, the following cannot be returned once opened or used:

• Opened beauty, skincare, cosmetic, and haircare products
• Underwear, innerwear, and swimwear
• Food, beverages, and other perishable or consumable items
• Any item that has been used, washed, or altered from its original state

If a hygiene item arrives damaged, defective, or incorrect, it is still covered under our replacement and store-credit terms (section 6) — we just cannot accept it back physically.

Change-of-mind returns (you changed your mind, no longer need the item, or ordered the wrong variant) are accepted only for items priced above NGN 3,000, within the 7-day window, in original unopened and resalable condition.

For change-of-mind returns above NGN 3,000, a NGN 2,500 return-shipping fee is deducted from your refund. The fee is capped at the item's price - it can never exceed what you paid for the item.

Change-of-mind is not available for items under NGN 3,000.We do not accept returns for change of mind on low-value items because return shipping would exceed the item's value.

If an item under NGN 3,000 arrives damaged or defective (with proof), you will receive store credit or a free replacement without having to return the physical item.

For items above ₦3,000 that arrive damaged, wrong, or defective (with proof), you may choose:

• A replacement — we ship the correct/working item at no extra cost, or
• A refund — you return the item and we refund the full item price. If you are returning for convenience, the ₦2,500 return-shipping fee (capped at the item price) applies; damaged/wrong/defective returns are refunded in full with no shipping deduction.

Approved refunds are returned to your original payment method via Paystack, usually within 5–10 working days after the return is processed (or immediately for store-credit/replacement cases that do not require the item back). Delivery fees are non-refundable except when the entire order is wrong or damaged.

1. Open your orders and choose Request Return on the eligible order.
2. Select the reason and attach your photo or video proof.
3. We review within 48 hours and email next steps (return address, replacement dispatch, or store credit).

Questions about a return? Email info@ahiaulo.ng with your order number and proof, and our team will help.